Step 1.
Assume 911 caller report a business name, Guadalupe Wedding Chapel
ESRI geocode server can instantly response this business address and lat-lng
If you search on google map manually, you can only get address, not lat long.
Some time for example a trail head, don't have a address. A hill summit, do not have address, only have lat-lng.
911 CAD software need lat-lng for all kinds of place including these no-address place.
Manually search on google map is not going to work with 911 CAD software.
Step 2.
Assume 911 caller report a business name,
El Kalua night club
Step 3.
Assume 911 caller report a business name,
R A Cores Inc
Step 4.
As long as this place is on google map, or on ESRI poi map, or on Microsoft POI map, we will find it. We get lat-lng info send to ESRI NA-server to generate route.
Step 5. Summary
These simple test verified we have a solid up to date comprehensive POI database for 911 dispatch.